Terms and Conditions
Terms and conditions
Article 1 - Definitions
- Cooling-off period: The period during which the consumer can exercise their right of cancellation.
- Consumer: A natural person not acting in the course of trade, business, or profession who enters into a distance contract with the entrepreneur.
- Day: Calendar day.
- Duration transaction: A distance contract for a series of products and/or services delivered over time.
- Durable medium: Any means that allows the consumer or entrepreneur to store information for future reference and unchanged reproduction.
- Right of withdrawal: The consumer's option to cancel the distance contract within the withdrawal period.
- Entrepreneur: The person or entity offering products and/or services at a distance to consumers.
- Distance contract: A contract concluded via a system organized for the remote sale of products and/or services using distance communication techniques.
- Remote communication technique: Any means to conclude a contract without the consumer and entrepreneur being physically present together.
- General terms and conditions: The current general terms and conditions of the entrepreneur.
Article 2 - Applicability
- These terms and conditions apply to every offer and distance contract concluded between the entrepreneur and the consumer.
- Before a contract is concluded, the text of these terms and conditions will be made available to the consumer. If not possible, it will be provided upon request without charge.
- For electronic contracts, these terms and conditions can be made available electronically in a way that allows storage for future reference.
- If specific conditions for products or services apply, they are supplementary to these terms. In the event of conflicting terms, the most favorable to the consumer applies.
Article 3 - Entrepreneur's Identity
- Company Name: Blues View Limited
Registration Number: 77499507
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG
Article 4 - The Offer
- Offers will clearly state their validity period or any specific conditions.
- All offers are non-binding and subject to changes by the entrepreneur.
- Descriptions of products and/or services will be complete and accurate. Images used are illustrative but may not reflect exact colors or details.
- The offer will clearly outline:
- Total price (excluding customs and VAT for international orders).
- Shipping costs.
- Right of withdrawal (if applicable).
- Payment, delivery, and fulfillment methods.
- Period of validity.
- Any additional terms relevant to the offer.
Article 5 - The Contract
- The contract is concluded once the consumer accepts the offer and fulfills the stated conditions.
- For electronic agreements, receipt of acceptance will be acknowledged electronically.
- The entrepreneur will take appropriate measures to ensure secure data transmission and online transactions.
- If the entrepreneur finds reasons to refuse an order, they reserve the right to do so or to apply special conditions, providing justification to the consumer.
Article 6 - Right of Cancellation
- Consumers have 14 days from receipt of the product to cancel their purchase without reason.
- Products must be returned in original condition and packaging, including all accessories.
- Notification of cancellation must be made in writing or via email within the cooling-off period. The consumer must return the product within 14 days of this notification.
Article 7 - Costs in Case of Withdrawal
- The consumer bears the cost of returning products.
- Refunds will be processed within 14 days of receipt of returned products or proof of return.
Article 8 - Price
- Prices will remain unchanged during the validity period stated in the offer, except for changes in VAT or customs fees.
- Any errors in pricing or typographical mistakes will not bind the entrepreneur.
- The consumer is responsible for additional costs such as customs duties or import taxes.
Article 9 - Conformity and Warranty
- Products and services will conform to the contract and meet reasonable quality standards.
- Consumers must notify the entrepreneur of defects within 14 days of delivery.
- Warranty does not apply to:
- Improper use.
- Modifications or repairs by third parties.
- Normal wear and tear or government-mandated regulations affecting materials.
Article 10 - Delivery and Execution
- Orders will be processed with care and delivered to the address provided by the consumer.
- Delivery will occur within 30 days unless agreed otherwise. If delayed, the consumer will be informed and may cancel the order for a refund.
- If a product is unavailable, a replacement may be offered. The consumer retains the right to reject the replacement.
Article 11 - Duration Transactions
- Open-ended contracts for regular supply can be terminated with one month’s notice.
- Fixed-term contracts will not renew automatically, except for specific cases agreed with the consumer.
- Contracts longer than one year may be terminated after one year with one month’s notice.
Article 12 - Payment
- Payments must be completed within the specified period after the cooling-off period.
- Consumers must report inaccuracies in payment details promptly.
Article 13 - Complaints Procedure
- Complaints must be submitted within 7 days of discovery of defects.
- Complaints will be acknowledged within 14 days, with an indication of resolution time if more than 14 days are required.
- If a complaint is justified, the entrepreneur will replace or repair the product free of charge.
Article 14 - Disputes
- In the event of disputes, efforts will be made to resolve the issue amicably.
Article 15 - Updates to Terms
These terms and conditions may be updated to reflect changes in operations or practices. Consumers are encouraged to review this page periodically.